Customer Support

October 17, 2022

There is no question that a successful organization starts and ends with its staff. You can have the greatest product or service in the world but if you do not have the talented staff to maintain the product or service the customers, you will quickly be replaced by a competitor that does. Of course, I don’t have to say how hard it is in today’s world to find talented A players to fill your open positions. With the job market being the toughest it has been in a very long time, it is now more difficult than ever to find those employees with many demanding much higher salaries, benefits and work situations.

Nevertheless, every organization needs A players to operate at its best. Without these individuals, efficiency and quality of work drops and that directly impacts your company and your clients. Now, I don’t have the solution to this issue, but what I do have is suggestions to make finding and keeping A players a little more simple. First and foremost, make sure you are doing your due diligence during the interview and screening process. There is no such thing as being too picky when you are looking to add someone to your team. Making sure you check references and making sure the employee has adequate prior job experience. While we understand not all jobs need prior experience, it is always best to find individuals that are within the same industry. Once you’ve found your perfect A team players, it is important to provide the resources and benefits to keep them. Unfortunately, this job market has tipped things in the favor of candidates. Many have various demands that did not exist before the pandemic. It is important to provide some of these resources (up to a reasonable point) and make sure your employees feel respected and appreciated. Employee appreciation is more important than ever and individuals are looking for ways to be involved with their companies outside of the daily 9-5 grind. Many companies are planning retreats and team building exercises which are very important towards employee satisfaction. Something we do here are Sharetec is quarterly renewals where the entire business comes together to reflect on the previous quarter and set goals and expectations for the upcoming quarter. During this time we also perform team building exercises and other tasks that not only provide a little bit of fun but also allows our talented staff to express themselves. We also believe in the “Fun in the Funds” which is something our departments really embrace. Each department plans different fun activities throughout the year that helps the employees get out of the office and do something fun with their teammates.

Another important thing to keep in mind and do is frequent employee satisfaction surveys. These anonymous surveys will gauge how happy or unhappy the staff is and what areas need improvement. These surveys are the base line for change in any organization and that is how we operate here at Sharetec. We send surveys to our staff frequently to gauge their level of satisfaction throughout the year. These surveys bring change to our organization to ensure we hold on to our A players and grow. This also allows us to attract new A players that our organization needs in order to grow and thrive.

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