May 31, 2023
Gone are the days when credit unions were forced to wait days for checks to clear. In the past, this process was a tiresome waiting game, where a check would have to travel from the bank of first deposit to the paying bank; however, advancements have been made where members can now see same-day credit for their deposited checks.
This process has become increasingly streamlined and efficient thanks to teller capture. Teller capture has become immensely popular because CU representatives can scan checks directly at the teller window with the member present. Teller capture has eliminated the need to transport and move the capture from one location to another.
If your credit union has yet to move to teller capture, the time is now. The market is competitive, and to stay ahead of the “other guys,” credit unions must offer services allowing members to bank instantaneously. Teller capture doesn’t just benefit members, though; it also has huge perks for credit union staff and saves significant time on once lengthy processes.
Teller Capture’s overall benefits fall into three categories: customer service, revenue, and operating costs.
Physical member visits to branches have declined and have been heavily impacted by COVID-19 and the introduction of online and mobile banking platforms. Tellers now have limited time to get to know their members and discover sales opportunities. So, when members make the trip to their local credit union, tellers need as much time as possible to focus on that individual’s needs. Teller capture eliminates and streamlines many distinctive processes so that time is given back to the teller and member.
How will your members benefit? When using TranzCapture™ Teller Capture specifically, members’ experiences will be enhanced through:
Tellers can now focus their energies on other tasks, improving their productivity and effectiveness since teller capture can enhance their workload by:
A credit union leveraging Sharetec can make this powerhouse core technology even more robust by implementing TranzCapture™ Teller Capture. TranzCapture™, when paired with Sharetec, will immensely impact your credit union – from teller efficiency to member service.
TranzCapture™ Teller Capture is a remote deposit platform built specifically for credit unions and utilized significant credit union input in its design and feature set. What resulted was a best-in-class, comprehensive suite of services that includes features such as:
TranzCapture’s™ web-based solution ensures the most effortless deployment, so your credit union will be quickly up-and-running, providing immediate, secure transmission of check images for your members. To learn more about TranzCapture™, contact a Sharetec Sales Representative today, or email us at firstname.lastname@example.org.