Customer Support

February 22, 2024

Sharetec Keeps Growing with New Key Management Hires

As your caring partner, it is our job to ensure that you have access to both best-in-class software and best-in-class support. In order to provide you with the tools you need to be successful and competitive, we’ve been adding new A-players to our management team. Meet some of the newest members of the Sharetec family that will be assisting you in accelerating your credit union operations.


Andrew Cappiello, VP of Professional Services

As the VP of Professional Services, Cappiello will be combining strategic thinking, client management, and operational expertise to deliver an exceptional customer experience and drive credit union business and growth. Cappiello will play a major role in new and existing customers’ lifecycles with the Sharetec software.

Cappiello says he “…envisions the PS group as the heartbeat of that operation. We have the pulse on all new customers coming on board and are providing a best-in-class experience to get the customer set up with the product(s) they purchased. He continued, “The idea is that every customer leaves the PS interaction prepared and excited by the experience.”

Cappiello is an experienced Professional Services leader with a demonstrated history of working in SaaS. His previous roles included Director of Professional Services at WalkMe and management roles in Implement at Paycom. Cappiello is a graduate of SUNY Cortland and also holds a Lean Six Sigman Green Belt Certification.


Josh Hall, Director PMO

Hall knows something about the credit union industry, having been a CEO/CFO at Meridian Credit Union and a former Sharetec client. As the Director of Project Management Office, Hall oversees Sharetec’s team of project managers, all of whom are accountable for various projects, including conversions, software migrations, and any additional projects that require implementation.

When asked what he hopes to accomplish at Sharetec, Hall stated that he wants to “…create and carry out an implementation process that delivers a great customer experience for the client.” His 16+ years in the credit union industry provide him with key knowledge and insight on how credit unions operate, their mission, and how they strive to improve the financial well-being of their members. His focus for his team is to provide a great customer experience, in conjunction with an innovative software product, to help credit unions achieve their mission.

In addition to his tenure in the credit union industry, Hall is a graduate of the University of Iowa Tippie College of Business.



Jordan Vasen, CPA, Controller

Vasen is taking the reins of the Sharetec Financial Department as Financial Controller. Her hope and vision is for finance also to be the organization’s heartbeat and an incredible partner to all the groups that make up the Sharetec family.

Vasen comes to Sharetec with an impressive background in accounting, bringing a wealth of knowledge and skills that will contribute to Sharetec’s success. Before joining Sharetec, Vasen held an array of accounting and finance-related positions, most notably as Controller at Omatic, as well as Senior Accountant for Zillow. Vasen is a graduate of the University at Wisconsin-Madison and is a Certified Public Accountant (CPA).



Scott GreeneScott Greene, Director of Infrastructure and Security

Greene joins the Sharetec family as our new Director of Infrastructure and Security. In his role, Greene will be leading IT Services, DevSecOps, and the Security teams. By understanding company goals and aligning teams around initiatives, Greene believes he’ll help Sharetec continue to succeed.

With over 10 years of experience in systems administration and nearly 5 years in management, Greene hopes to help lead Sharetec in the right direction to continue achieving its goals.



Are you interested in joining a modern, high-growth software company? Are you bold, passionate, and caring, and looking to help better the financial lives of millions? We’re consistently searching for top talent to add to our team. Check out our current employment opportunities here!

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