May 22, 2023
On a Sunday, much to their surprise, the Maine Family Federal Credit Union team discovered that a pipe burst in their lobby vestibule. Hot water poured into the lobby, parking lot, stairwell, and basement. The water damage to the networking equipment rendered the credit union offline and prompted an emergency decision to migrate to Sharetec’s data center.
Sharetec was able to step in and do a conversion from Inhouse servers to the Service Bureau environment in record time to get them up and running. Dan Clarke, President and CEO of Maine Family FCU, expressed his appreciation, “I have done Service Bureau conversions in the past that took six months to complete, but our service bureau migration within Sharetec was completed, with all third-party connections, in under 72 hours. The third-party connections were quick, and I was surprised at how little I had to do.”
A Service Bureau migration takes persistence, focus, and dedication. An emergency Service Bureau migration takes even more. Sharetec jumped in headfirst and succeeded in getting the credit union where it needed to continue serving its members and staff in record time.
The morning of the emergency, a team of Sharetec staff assembled to ensure the migration would go off without failure to get Maine Family up and running efficiently and successfully. The team included members from upper management, implementation, programming, conversion, and many more.
As with any emergency, there were challenges, but the Sharetec team stepped up, worked together throughout all hours, day and night, and Maine Family was up and running within 72 hours.
“What was amazing to watch was how the whole [Sharetec] enterprise came together to see this through,” praised Steffi Decker, Chief Executive Officer of Sharetec, “The extraordinary effort and talent put forward by so many people is exactly what the Sharetec team is about, bold, powerful, and caring. They are an A-TEAM living the Sharetec identity to the fullest.”