Dear Legacy Mobile Banking App customers,
We’re writing to let you know that the Sharetec legacy mobile banking app will officially sunset on June 30th, 2027. This decision reflects our ongoing commitment to giving you the most modern, stable, and capable tools to serve your members. On-the-Go (OTG), our current mobile banking platform, is where our ongoing investment and development are focused, and moving to it keeps your members connected.
As of June 30th, 2027, the legacy mobile app will stop being available for your members. Because of upcoming platform changes, it can no longer be maintained and will not receive future updates. You have two paths forward from here:
1. Option 1 (preferred): Move to On-the-Go (OTG) before June 30th, 2027, and keep uninterrupted mobile banking access for your members. Cost and a new agreement will be discussed with your Client Account Executive, so contact them to get this process started.
2. Option 2: Do not move to OTG. After June 30th, 2027, your credit union will no longer have a supported mobile banking app, and your members will be limited to accessing home banking through a web browser on their mobile device.
We’re genuinely glad to help you make this move. OTG is built on a stronger technology foundation, so it’s faster and more responsive for your members, and it gives your credit union expanded branding and promotional capabilities. As part of the move, you’ll also get access to Larky Basic, a push notification platform that lets you run campaigns to your members right from the mobile app.
To get a head start on your project kickoff, gather your .svg and .png format logos/icons, brand hex codes, and desired splash page (loading page). Our team will manage the application build and migration process and provide a project schedule with additional resources once your implementation is underway. We will work with you to plan communications, so the transition feels smooth for your members, and we will provide a few branded marketing materials to help notify your membership.
Some dates to keep in mind:
- December 15th, 2026: Recommended commitment date if you’re targeting a February 2027 go-live. OTG migrations typically take about six weeks from kickoff.
- March 31st, 2027: Deadline to have your OTG agreement completed to allow enough time for scheduling and migration.
- June 30th, 2027: Legacy mobile app will sunset. Credit unions must be live on OTG to keep a supported mobile banking app.
Migration capacity is limited and will become more constrained as the sunset date approaches. We encourage you to contact your Client Account Executive today to begin the conversation early and secure your preferred implementation window. When you reach out, they will help you review the OTG agreement, confirm your preferred go-live window, and designate a primary point of contact for your credit union.
If you are ready to begin planning or simply want to talk through your options, please reach out to your Client Account Executive. Thank you for being a valued Sharetec client. We’re committed to working closely with your team to make this transition as smooth as possible for you and your members.
Warm regards,
Scott Abramson
Chief Technology Officer, Sharetec
