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Today’s Credit Union tellers are caught in a balancing act. So much of their time is spent accounting for cash, both physically and electronically, and balancing cash drawers—all while trying to provide the best service to their customers. The teller’s primary focus needs to be on the customer, with exceptional service and cross-selling at the forefront of their daily duties.
Sharetec’s Cash Management feature automates your tellers’ routine cash-related activities, enabling them to shift their focus from cash to customer. With this shift, your Credit Union can employ people whose skills are better suited to serving the diverse needs of your members, which can assist you in improving customer service and meeting your cross-selling goals.
Teller Cash Inventory
The daily tracking of exchanged cash and coin requires nothing less than complete accuracy. Balancing cash at the end of the day can be tedious, and being out of balance can be taxing. Teller Cash Inventory painstakingly records specific denominations of all exchanged money, so when things are out of balance, employees can easily identify the missing denominations.
Teller Cash Inventory enables you to:
- Reduce out of balance occurrences
- Keep a detailed record of exactly what cash and coin was exchanged and the exact denominations
- Save your tellers time at the end of every day
- Turn it on or off by the teller, as a new teller may need it, but an experienced teller may not
Vault Balancing
Most Credit Unions keep hand-written ledgers in their vaults to manually record all transferred amounts; subsequently, those same entries are entered into a general ledger system. With Vault Balancing, teller drawers and vault balances are auto-updated with each transfer, ensuring that you always know the exact denominations in your vault, in each drawer, and any cash in transit.
The ease, speed, and accuracy of Sharetec’s streamlined and automated Cash Management feature can help you and your tellers find the perfect balance—and invest your precious time more wisely.
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Your Credit Union members not only look to you for ease, security and convenience, in today’s tech-savvy world they’ve come to expect it. So why not equip your members with the ability to sign important documents from a distance with Remote Signatures from Sharetec.
Members do not always have the time or the means to actually come in to do business at a traditional brick and mortar Credit Union. In those instances, you can still provide your customers with the support and service they expect—no matter where they are located. This integrated remote e-signature solution allows Credit Unions to securely capture data and legally-binding signatures, which enables safe, reliable and secure remote signing capabilities for members. As a result, these capabilities can help your financial institution build more personal and comprehensive member relationships, and make processing loans and forms easier and more convenient for everyone involved.
Sharetec’s Remote Signatures solution enables Credit Unions to:
- Improve member service with fast, easy, secure and convenient new account setup or loan application completion from a distance.
- Reduce manual work and eliminate errors by capturing members’ signatures that are securely sent back to your system.
- Simplify member data updates and integrate with system records to automate new account setup, change of address, and more.
Not only does Remote Signatures provide members with a reliable and secure way to do their business remotely, it assists Credit Unions with enhancing their member relationships and improving operational efficiency—making it a win-win solution for all.
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Sharetec’s Document Manager lets you store member documents safely in electronic folders and takes forms handling and storage to a new level inside the core. No longer does the credit union have to be concerned with maintaining expensive filing systems to store member documents. The days of huge filing cabinets and storage areas with hundreds of boxes of documents are gone forever.
Document Manager
Stores all forms related to your members electronically, including the following:
- Loan Applications
- Credit Reports
- Membership Cards
- Share Draft Agreements
The Benefits
Your employees have access to all necessary documentation without leaving the core! Simply select the member number and all of the documents for that member are accessed from one location in the system. No more searching for loan folders or membership cards, everything is now at your fingertips.
- Saves the expense of off-site storage
- Provides immediate access to documents
- Eliminates the need to make multiple copies of documents for different departments
- Reduces the amount of time spent filing documentation
- Copies of the signed document can be reprinted immediately
- Centralizes member documentation into one convenient location
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Since the surge and success of online banking, many credit unions have realized how challenging it can be to preserve that all-important employee-member relationship. And most have struggled with how to maintain customer relationships while keeping, and even boosting, their competitive edge.
With Sharetec’s Target Marketing solution, credit unions can meet those challenges head-on by delivering tailored messages that are designed to reach the appropriate members at the right time.
The Sharetec Target Marketing solution is a personalized online customer experience that involves analyzing each transaction a member makes to pinpoint his or her activities, hobbies, life events and credit union product mix. Each transaction is assigned a tag called a Key Lifestyle Indicator (KLI). Based upon the member’s uniquely defined combination of KLIs, he or she is presented with a selection of qualified credit union offers that match those specific interests and needs. Such personalized target marketing results in increased product penetration, which can translate to a higher success rate for you—thanks to a marketing approach that takes aim at your business challenges and your members’ diverse needs.
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With Sharetec’s Mobile Deposit, your credit union members can enjoy freedom and ease when it comes to depositing their hard-earned money. Whether relaxing at the beach or running errands around town, members can simply snap a picture and securely send the image on its way!
Sharetec’s Mobile Deposit, a member-based Remote Deposit Capture (RDC) solution, enables members to use their smartphone or tablet cameras to take photos of checks for submission. Making a deposit is easy – you log into mobile banking, select deposit check, enter the amount of the deposit, take an image of the front and back of your check, and then submit it to the financial institution. Mobile Deposit formats the images, automatically corrects any distortions, and confirms that it meets Check 21 and mobile image quality standards.
Robust and multi-layered security and fraud prevention tools allow the exact device, time, and location to be identified so both the Credit Union and the member can rest assured that all transactions are safe and secure. And your valued member can return to the important tasks at hand—or to the tranquility of the beach.
