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Credit union members have a very different financial journey from that of customers of a standard bank. They want to feel a part of the business that they trust with their money. They want a different level of engagement and sense of ownership.
Adoption of mobile banking by consumers has been on a slow but steady increase for more than a decade. The rise of COVID-19 forced people of every age and social demographic to shelter-in-place, which in turn has caused mobile banking usage to soar. The need to manage and move money easily, while doing so remotely, has significantly changed consumer behavior. What does this mean for credit unions?
For years, digital and mobile banking technologies have been considered a “nice to have” for credit unions. But now, these technologies have changed from being a “nice to have” to a “must have.”
This gives credit unions an opportunity to revisit their approach to member service. The most effective solutions to these challenges will be ones that put consumers first, in a way that enables credit unions to remain distinct and retain their core values. Sharetec has a myriad of products from Home and Mobile Banking to Remote Signatures that enable credit unions to remotely provide the connection and funds management that they have come to expect. To learn more, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
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It is always better to be safe than sorry - and to feel securely wrapped in layers of protection! Sharetec’s Fraud Alerts makes all of this possible! The feature promptly notifies you if a fraudulent situation is revealed during a member search, transaction, new member enrollment, new share or loan opening or batch posting. And the system is adjustable to mold your exact level of need.
An additional layer of security is added for members on active duty and members who have been deemed as fraud suspects in the past. In the event of a change of address, any suspicious activity will be reported to both members and your credit union staff. Additionally, a change of address notice will be automatically sent to the original mailing address to verify changes.
For added peace of mind, Sharetec Fraud Alerts is also linked to FinCen, OFAC and EFunds files to ensure that qualifying member records are appropriately flagged.
Some of the different types of Fraud Alerts include:
· Duplicate Data Alerts – Uncovers suspicious duplications such as member matches with the same birth date, cell/home phone, address, social security number and more
· Activity Alerts – Notifies on changes in home/email addresses, cell phone numbers and home banking logins/passwords; also alerts you on the number of withdrawals made at different locations or against insufficient funds/deposits, any previously denied loan applications and much more
· Invalid Data Alerts – Alerts you on expired driver’s licenses and flags invalid addresses and identities
Give your members those extra layers of protection with Sharetec’s Fraud Alerts. You’ll be helping them rest easier as they enjoy a more safe and secure banking experience.
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Automating your credit union is a critical step toward achieving the digital transformation we have focused on in this ongoing series of blog articles, 2021 Technology Trends.
Credit unions are hampered by burdensome regulations and a litany of repetitive, time-consuming tasks necessary just to complete daily operation requirements. The consequence of these time-consuming requirements, particularly for small to mid-size credit unions, is that staff spend most of their time just trying to keep up and have little time to focus on strategies that will increase member value, improve operating efficiencies and ultimately increase its return on assets.
Fortunately, Sharetec provides a variety of automation tools that provide a more streamlined, modern approach to basic financial processes, allowing your staff to get ahead and redirect their focus in more productive ways. Let’s take a look at just a few:
Automated Processing - With Automated Processing, most third-party files – including ACH, Share Draft, ACH and Share Draft Returns, ATM, Debit, OFAC, Financial Institution Data Match (FIDM), Bill Pay, Statements, Positive Balance and more – will automatically be retrieved and posted. Sharetec automation of these tasks significantly reduces the number of staff hours required to accomplish these tasks.
New Member Onboarding - Sharetec’s New Member Wizard provides a consistent workflow to quickly open new member accounts while ensuring compliance and managing required documentation. Sharetec’s integration with CLICKSWITCH also simplifies the process of switching the members existing accounts and automated payments at other FI’s to the credit union thereby increasing acquisition and activation rates.
Automated Loan Decisioning (ALD) - Automated Lending is a decision tool used in conjunction with Sharetec’s loan application. It automatically generates approval or denial of a loan based on pre-established, weighted criteria. Sharetec credit unions that utilize ALD benefit from loans that move from application to approval and funding within minutes, often without the need of further review or underwriting by more experienced and often higher paid personnel.
Document Management - Sharetec’s Document Manager is a standard core feature that streamlines the workflow of producing, storing and retrieving member and other critical documents. Increased productivity, reduced printing and storage costs and improved member service are just a few benefits of Sharetec’s Document Manager.
Sharetec Accounting - Sharetec accounting tools bring a comprehensive approach to financial management. From accounts payable, to fixed assets and pre-paid expenses Sharetec’s real-time, integrated general ledger saves you time with streamlined processes and optimum ease of use. Reporting tools also allow you to meet regulatory requirements for reporting investments and preparing quarterly 5300 call reports for the NCUA.
Automated Marketing - Your members are being pitched by financial competitors multiple times a week. Now you can fight back and gain more member wallet share by using Sharetec’s ACH Explorer to uncover where your members have other deposit and loan accounts and provide customized offers using Sharetec’s integrated Cross Selling to promote and track those offers sent to qualifying members.
Sharetec Dashboard 2.0 - Sharetec’s Dashboard 2.0 offers credit unions a unique solution to reporting and is designed specifically for financial, lending, membership, and transaction analysis. Sharetec Dashboard 2.0 helps credit unions dramatically reduce the time it takes to access vital data and create management and board reports. Credit union management and staff can see daily Trend Analysis, ROA, Loan to Share, Deposit and Loan breakdowns on a desktop, tablet or mobile device.
Sharetec, a provider of both service center and in-house core software solutions, delivers a return on investment (ROI), builds income streams and lowers operating expenses for over 250 credit unions. Since its establishment in 1993, Sharetec has grown steadily, welcoming over 50 new credit union clients in the past 3 years. Click here to learn more about how Sharetec Automation can benefit your credit union.
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Would your members like easy access to their credit card information? Sharetec offers a single sign-on so your members can access all their credit card information without having to log into another website. Look at the “More” credit union tab on the right of the Home Banking screen and click on “Credit Card” (see image below).
Benefits
- Members don’t have to remember more logins & passwords
- Drives the member back to your Home Banking
- Easy transaction history
- Quick access to balance & statements
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"Sharetec’s Single Sign-On is one more way to make accessing the credit union electronically a seamless and user-friendly experience.” Daryl, Gas & Electric Credit Union
One click on the credit card drop-down tab and your member is in their credit card site, seeing transactions and due dates. Gas & Electric Credit Union also has the Single Sign-On with Score Card Rewards so their members see that as well, all within Home Banking.
This email address is being protected from spambots. You need JavaScript enabled to view it. today to find out what Sharetec’s Credit Card Single Sign-On can do for your credit union.
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While most credit unions are paying close attention to their net worth ratios during the coronavirus pandemic, are you paying close attention to other metrics, as well? Measurable metrics and your ability to pull data quickly and efficiently is an essential piece of the success.
Janet Powell, manager of credit union programs at the Oregon Division of Financial Regulation, is quoted as saying, “What is important here is that credit unions do projections… What each credit union is able to do will be different. But they need to calculate what will be the impact on their balance sheet. Know how much money they normally take in, how much they make in fees and what happens if they don’t have any of that the income. What does our cash flow normally look like and what happens if loan payments are not coming in for three months.”
Sharetec’s reporting features can help you have a better understanding of the overall health of your business.
• Government Reporting: Sharetec can handle your government reporting, regardless of the number on the form – 1099-div, 5498, 1099-c or 1098. We send all the necessary forms directly to your members, then electronically file them with the government.
• Quick Query: Quick Query provides a search of all your major files, displaying data on your screen, sending it to a report, or exporting it directly into an Excel spreadsheet.
• Report Writer: The Sharetec Results Report Writer is designed to help even the most inexperienced users create custom reports, queries and labels while allowing for data exporting to ODBC compliant software.
• 5300 Call Report Assistant: Helps you streamline data gathering and organization for your quarterly report. By automatically uploading data each quarter from several different sources—including Sharetec shares, loans and general ledger.
Sharetec removes the hassles of reporting with tools that simplify everything from filing government forms to creating custom reports. An advanced searchable database speeds and enhances queries, while a secure, integrated archiving system provides easy access to reports without the need for a third-party product.
