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ScottWhiteSavvy

The SavvyMoney solution provides users access to money-saving pre-qualified loan offers based on their credit score, simultaneously creating real-time targeted marketing lists for credit unions.

Celeste Kaylor, President/CEO of Scott & White Employees Credit Union (SWECU), comments, “SWECU is very pleased with the product and we have seen great successes! We have implemented marketing tools and promotional offers which have increased our loan applications and loan funding totals.”

JB Orecchia, President and CEO of SavvyMoney, said, “We are thrilled that Scott & White Employees Credit Union (SWECU) is seeing great results from our credit score product. Not only are they empowering their members to improve their financial lives through awareness and a better understanding of their credit score but they are also able to grow their relationship with members by highlighting credit union loans that save members’ money. A win-win for the member and the credit union!”

To read the full success story, click here.
 

Viewing digital transformation as a way to reimagine what’s possible in financial services

 TechnologyValue GBS

Over the last decade, technology has evolved into a real game-changer in the financial services industry. Additionally, a new sense of urgency resulted as COVID accelerated the pace of digital transformation, making technology a driving force in changing business models. Many CUs have made adapting to this new landscape a priority as new core systems, app development and integrations move to the top of annual strategy and budget plans. Yet digital transformation is about more than just adopting a new system, product or tool. CUs must identify how technology will fundamentally change their value proposition and way of doing business.

Consider these four questions regarding the shift to digital strategy:

  1. Member Experience: How can CUs maintain their personal touch while providing the digital engagement channels members are growing to expect?
  2. Branch Network: What type of physical presence do CUs need to complement the digital experience and offer accessible options to members?
  3. Infrastructure: How do CUs build a flexible backbone to ensure systems can support ongoing digital adaptation?
  4. Talent: How can CUs find, keep and develop the right mix of talent to execute their strategy?

Member Experience CUs are continuing to adapt their service models to meet post-COVID expectations and behaviors. Yet as members continue to adapt to and embrace the digital world, they may also find that they miss in-person experiences. A mix of the two most likely will result. CUs must tackle the question of how to do relationship and community banking in a digital age-and figure out how to combine high-tech channels with high-touch service.

Branch Network While the branch has historically been the foundation of the CU service delivery model, most saw a decline in branch visits over the past year-and some predict the departure of branches altogether. But branches are not disappearing entirely anytime soon. Branches communicate legitimacy and a commitment to the local community and to member support-and they truly matter for financial well-being. Low-income and minority-majority communities without easy access to the internet are most affected by closings. “Banking deserts” can harm households and communities, having long-lasting negative impacts on financial behavior and well-being. At the same time, there is real opportunity to reinvent the retail side of banking, reimagine how a branch operates and tackle digital divides that limit access to services.

Infrastructure What does the infrastructure of a digital-first CU look like, and what tech foundation best supports strategic vision? CUs need tech infrastructures that do not lock them into solutions that quickly become obsolete. At the leading edge of digital transformation are open architectures that allow for fast, flexible, interoperable partnerships. At the same time, CUs need infrastructures that integrate business lines and facilitate enterprise-wide data aggregation and access along with strong data privacy and security-enabling a comprehensive banking experience that fits members’ needs.

Talent COVID forced many CUs to enable staff to operate remotely or in hybrid capacities, introducing new technology needs around communication and cybersecurity. CUs continue to change their hiring and training practices to better equip employees to build digital experiences and provide high-quality digital service. Ultimately, skilled teams are required to not simply build and maintain tech systems, but to lead and implement new digital strategies. And many CUs are struggling to find the right talent. Yet CUs have advantages in their hunt for talent: Promoting the community impact of the institution, maintaining flexibility/support for staff around work-life balance and offering a range of growth opportunities.  

Across all these key questions involving member experience, the branch network, infrastructure and talent, Sharetec remains poised to assist CUs in a multitude of ways, helping them embrace and view digital transformation as a way to reimagine what is possible in financial services.

*Source: https://www.cutimes.com/2021/07/12/use-technology-to-up-your-value-prop/

PaperlessNDS 1

Digitized document management systems have been around for years and while the benefits of going paperless have been well documented, it’s surprising how few organizations have made the leap to going totally paperless.

While the process may seem simple, given today’s technology and the cost of cloud storage becoming very affordable, it’s surprising to note that only 17% of companies in the U.S. have created what would be considered a truly (or nearly) paperless environment.  In fact, it is projected that paper demand is expected to double before 2030.

So why do we still have this love affair with paper in 2021? First, the majority of today’s workforce, from baby boomers on down, have grown up with paper. Old habits are hard to break. Secondly, while organizations have made attempts at reducing the use of paper and move to digital storage, many have not created processes that ensure employees are walking down the paperless path. Lastly, try as they may, management has failed to achieve buy-in (from the top on down) with regards to creating a paperless environment.

With all this being said, Covid19 has created a significant push for digitization thru out the entire industry. There has never been a better time than now to re-think and re-examine your credit union’s processes and systems to create a paperless environment. Below are some simple steps to consider:

  • Don't assume your staff will discover (and implement) ways of minimizing their paper usage – remember they have a love affair with paper. Create specific written guidelines and processes to ensure a paperless office.
      
  • Make it easier to work without paper. The paperless process needs to be easy and deliver tangible benefits (save time, save effort, save the environment). Benefits should include easier filing and retrieval of scanned and sensitive documents via cloud storage, and the ability to share them without relying on copying or scanning.

  • Move/remove printers and copiers. If printers are still easy to access by your team, they will continue to be used. But if you remove them from desktops and replace them with centralized network printers relegated to dedicated areas within the office, you can limit their use. In addition, enable logging and password access to make printing secure when it's necessary. That also allows management to track usage and address abuses. You can institute policies that restrict purchases of ink and toner for only approved devices. That can further curtail the use of any printers that remain on employees' desks.

  • Implement a paperless filing system that is integrated with all departments within the credit union from member service to lending and back-office operations.

  • Get rid of as many of those fire proof files and paper filing systems as possible.  A digital filing system is more secure than paper because it can be accessed even in the event of a disaster, and scanned documents uploaded to your paperless system cannot be accessed without a password.

  • Enable digital scanners. Modern shared copiers include a document scanner that is capable of scanning paper documents and then storing them on many digital storage and cloud computing systems. Work with your office copier vendor to make your copier and document scanner part of your paperless office. Additionally, ask your copier vendor about setting up a digital scanner on the copier to integrate with an online faxing service.

  • Integrate all operations. Employees should be able to file their original documents directly within the core software they use to create your credit union’s documents. This way, you can automate work flow, easily store paperless documents and implement digital signature tools from within the same platform.

  • Replace fax machines. Use on line fax services to avoid the print-then-fax process. These solutions can be attached to your credit unions computer network to enable direct inbound and outbound faxing from users' computers, easing the transition to paperless statements and digital signature tools.

  • Switch to laptops and tablets wherever appropriate. If your credit union primarily uses desktop computers, going paperless is more arduous. Employees with desktop computers cannot bring their devices into company meetings, meaning they have to print any documents they need to show during the meeting. With laptops and tablets, though, your employees can connect to projectors or other displays that everyone in attendance can see without distributing printed copies.

Finally, set goals and time lines for incremental change. Lay out a timetable for your credit union’s transition to a paperless environment and set a date for converting to your target reduction in paper use. It's unlikely that your credit union will completely eliminate all paper in the office, so set an initial goal to reduce printing and paper use by some percentage. A 50% reduction is a good starting place, and a final goal of 80% reduction in paper use is a realistic final goal. Check your progress and adjust operations as needed.

Imagine the convenience, efficiency and savings of both time and money your credit union can enjoy, with everything accessible from the core and literally at your fingertips. It’s time to launch the out-of-this-world advantages of Sharetec Document Manager! This email address is being protected from spambots. You need JavaScript enabled to view it. today to learn more.

DigitalDSOT

Some 78% of financial executives think their work is going to change over the next five years because of new digital business trends, says the Deloite Center for Financial Services Banking Outlook Report. Members now expect to interact with a credit union the same way they order groceries or pizza. These consumers want to head into a branch or hit digital channels that can provide instant gratification. One of the trends that is shaping the digital landscape for credit unions into 2021 is moving to the cloud.

While the digital forces drastically changed industries around them, the financial sector seemed protected from the chaos. Vertically integrated business models seemed to insulate them from external forces, and banking regulations made it nearly impossible for competitors to get into the game.

But the digital tide financial executives thought they’d outpaced is now rolling in. It is coming in the form of rising customer expectations, unexpected competition, and the evolution of the platform economy. All driven by digital technology. According to a study from NNT Data, 9 in 10 financial services executives think this is the year for a full-scale digital transformation. Financial institution leaders are done investing in just bits and pieces here and there. Instead, they’re favoring a fundamental change in technology and process.

Members are demanding service excellence through a host of digital channels. Your core and member services platforms need to be agile enough to deliver and then scale. Sharetec can help! Contact us today!

HomeSweetHomeGBS

Wouldn’t it be nice to effectively facilitate your credit union staff’s training in familiar territory - for instance, in the comfort of your own “CU home?” Thankfully, Sharetec’s
Training Database feature brings new meaning to the words “home sweet home” by enabling you and your employees the option of convenient in-house training.


As one of Sharetec’s innovative features, the system comes equipped with a secondary database - a mirror of your credit union’s live database. This allows your staff to learn and explore the system at their own pace, and in their own familiar environment. Employees can easily acquaint themselves with the “in’s and out’s” of the Sharetec system while utilizing the virtual copy of your database as a learning tool.

It’s “home sweet home” for Sharetec credit unions as this handy setup provides a comfortable, safe, secure and effective way to train new staff members. What’s more, experienced staff can also use the Training Database to cross-train in the environment that they are most accustomed to - their day-to-day workplace. With Sharetec’s Training Database, home is definitely where the heart is - as well as successful in-house training!