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Sharetec proves that it is dedicated to being a solution based platform for our customers. Our main focus is to provide a software that is not only scalable but also customizable to fit the needs of any credit union. We noticed a pattern with many cores in the past providing the same software year after year without significant updates. Those cores are no longer around due to the inability to customize and evolve. Sharetec is built on the standard of constant evolution. A true web based core application, Sharetec is one of the fastest growing cores welcoming 50 credit unions in the last 3 years.

Credit Unions should rely on their core processing partner to provide solutions when a problem arises. This was the case for Maine Family Federal Credit Union. Located in Lewiston, Maine, Maine Family FCU wanted to improve their manual batch check processing. With two locations, the scanning of over-the-counter items was taking way too long to complete at the teller level. The credit union wanted to eliminate the batch check process and streamline member services at the teller line.

Turning to Sharetec for a solution, we were able to integrate Teller Capture as an ideal solution that both automated the check scanning process and reduced the check input time at the teller line.

“The two major goals were to improve speed and accuracy with our check deposits,” stated Christine Clabby, COO at Maine Family FCU. “Our Teller Capture scanners are 99% accurate when picking up the information on the check. The old way involved one scanning machine, requiring an employee to add up the checks manually and scan them into a batch file, this was a very time consuming process, typically taking a manager away for 1-2 hours a day. Now, this is all taken care of at the teller line, allowing the manager to focus on more important tasks.”

By working closely with Sharetec’s installation team, the credit union deployed fifteen scanners between the main office and the branch location. Sharetec’s installation team automated the delivery of the X937 files to the items processor. This freed the credit union’s staff from the tedious and time consuming task of manually scanning the day’s checks.

“Sharetec Teller Capture is really doing the work for us,” continued Mrs. Clabby. “The tellers are taking care of the checks, providing us with more accuracy and better operational efficiency. It’s really working great.”

“Sharetec will always be on the cutting edge of credit union technology.” Says Paul Stevens, CTO of Sharetec. “Providing solutions to help our credit unions better serve their members is a top priority for us and we will continue to broaden our suite of technology solutions to help them stay ahead of the curve.”

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