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HarvesterPlatinumEltropy

Leading Credit Unions into the Digital Revolution, Eltropy uses their world-class digital communications platform to help Credit Unions improve operations, engagement, and productivity. Teams across the entire Credit Union can leverage Eltropy’s award-winning, secure and compliant Text Messaging platform to increase member engagement, as well as relevant insight via Analytics. Sharetec Credit Unions like Harvester Financial Credit Union and Platinum Federal Credit Union have utilized Eltropy’s digital communication services to provide their members a variety of opportunities through lending, sales, marketing, IT, contact center, collections, reviews, and more. There are several Sharetec partnered credit unions that are utilizing Eltropy and below are two credit unions that have seen significant engagement while using Eltropy with their members. With today’s technology driven world and the increase in younger members, it is important for credit unions to adopt and offer easier ways for members to engage through their mobile devices.

Kabir Laiwalla, CEO of Platinum Federal Credit Union, comments, “The platform for Eltropy is much better and user friendly compared to our last provider. The overall layout of the system is very pleasing to the eye and very simple to navigate. When you dive into the main messaging area you can easily start a conversion with a member or open a new message.” 

“We went live with Eltropy in June of 2021. The adoption by the members has been quick and successful as we immediately started getting text messages on a variety of issues, including inquiries about obtaining a loan.  We have seen the usage go up each week since implementation,” comments Jason Ford, President/CEO of Harvester Financial Credit Union.

“Eltropy is a great partnership for Sharetec because it allows our Credit Unions the power to connect with their members and stay competitive in a world where quick service is so important. This platform is easy to use and comes with so many benefits: workflows, automations, compliance and security all in one,” comments Carrie Heck, Regional Director for Sharetec. 

To read the full success story, click here