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In our first blog post of this series “2021 Technology Trends - What is in your Strategic Plan” we highlighted several areas that credit unions should consider as we enter the post pandemic era. Ironically, the last item listed in that post, “Reskilling your Workforce” is quite likely the consideration that should be a credit union’s first priority.

As a credit union invests in their digital transformation, workplace adoption will be a key factor in the overall success of those investments. With a workforce that may have been accustomed to manual and often redundant processes, it will be imperative that employees be equipped with skills necessary to make the most of those investments.

Whenever new technology such as a new core system is implemented, employees are directly impacted. Often, these changes can be overwhelming, particularly for long term employees that are reluctant to move on from their old habits and may lack the technological skills to perform effectively. This can lower morale and decrease productivity as the entire team adjusts to the change.

All of this also comes at a time when credit unions are transitioning to a more remote work environment. According to a recent Gartner survey, 74% of CFO’s expect at least some of their workforce will continue to work remotely even after the pandemic ends, adding to the skill sets required by this part of the workforce.

Regardless of whether you are implementing new technologies to gain efficiencies or create a better digital experience for your members, it is critical to develop a plan to manage the change for the benefit of the entire organization. The plan should look beyond rudimentary one-time training. Employees’ skill sets and roles should be evaluated based on the new technology– job descriptions may need to be updated and certain roles may need to be changed in order to better align your talent based on the new requirements.

Additionally, credit unions need to look at training options that are available to them. The days of in-person training may not come back in the post pandemic era. Fortunately, today there are many online solutions available to assist with your efforts. Video training over the internet has proven to be very effective and can be done as time is available. Webinars are also highly effective and are more like a traditional classroom environment. Look for technology providers that have a variety of training options that best fit the unique needs of your workforce.

Lastly, even if the need and benefits of the new technologies have been effectively communicated by management, not everyone will buy in to the need for the new technology. Some will have become too attached to the legacy systems and their old way of doing things. A plan needs to be in place to deal with those employees that simply can’t, or won’t, adapt to the change. Reskilling your employees will not be easy, but if handled properly it will ultimately create a more skilled workforce, improve the overall morale of the organization and lead to a better return on investment.

At Sharetec, we develop core processing solutions with two goals in mind: make it smarter and keep it simple — all while providing a user interface that greatly reduces training time and the need for day-to-day support. Sharetec and its partners provide a variety of training options to fit each credit union’s needs including context sensitive online help, video training, web portals and webinars as well in-person classroom training. We’re dedicated to building on our reputation for quality service, and we’re here to help you grow. That’s our commitment to you.