The system allows users to select abbreviations for commonly used phrases on the system, called Quick Text. When the phrase is needed in any freeform text portion of the system, the user can type the abbreviation and hit the insert key to complete the phrase.  Abbreviations can be set up in the tools section under Quick Text or “Control Q”. An example of a freeform text area is Collections. Users can set up “LM” for left message and when they need it just type LM and press the insert key.