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2021 CustSatResultsSmall

PRESS RELEASE


January 18, 2022 - FOR IMMEDIATE RELEASE

LINO LAKES, MN – Sharetec System, one of the fastest growing core systems offering the technology of simplicity, announces Sharetec earns highest ever customer satisfaction score for 2021.

Dedicated to providing excellent support to clients, Sharetec started tracking customer satisfaction scores back in 2008, and in the 13 years that followed, none of the years have ranked higher than this past year, 2021. With an outstanding score for 2021, receiving a 9.37 out of a possible 10, Sharetec continues to offer credit unions great service and products that benefit both the staff and members.

CEO of $137 million Natco Credit Union, Cindy Duke, comments, “Our team feels the service and support has improved in the past year, and are excited about all the positive changes we see.”

Vice President/Controller of $161 million AIM Credit Union, Katie Lange, adds, “We have seen and experienced firsthand an improvement in service and support over the past year. It has helped to build confidence in our partnership.”

Regional Director for Sharetec, Matt Isger, comments, “There are a lot of great core systems out there but we thrive on delivering an ROI that has proven success for our credit unions and are determined to deliver the best service possible. Our customers see the results of our dedicated staff and get timely resolutions to their needs. We are thrilled to see such great results for 2021 and proud of what our team delivers each and every day!”

About Sharetec
Sharetec, a provider of both service center and in-house core software solutions, delivers a return on investment (ROI), builds income streams and lowers operating expenses for over 250 credit unions. Since its establishment in 1993, Sharetec has grown steadily, welcoming over 50 new credit union clients in the past 3 years.

Matt Isger
Regional Director
844-802-4441
This email address is being protected from spambots. You need JavaScript enabled to view it.

This information contained in this press release is accurate at the time of publication. However, specified information may change over time. Terms and Conditions

For PDF version, click here
 
 

IndianaCUs
PRESS RELEASE

December 8, 2021 - FOR IMMEDIATE RELEASE

LINO LAKES, MN – Sharetec System, one of the fastest growing core systems offering the technology of simplicity, announces four more Indiana credit unions have selected Sharetec to be their next core system.

Sharetec is excited to announce four more credit unions have made the decision to move to Sharetec. All four credit unions, located in Indiana, will be making the switch sometime in the next year. Central Soya Federal Credit Union, located in Decatur, IN, Lakes Federal Credit Union, located in Monticello, Tippecanoe Federal Credit Union, located in Lafayette, and, Wayne County Federal Credit Union, located in Richmond, IN, felt Sharetec was the best option for them in order to provide their members products and services they need to succeed in this ever-changing industry.

Brooke Grube, Manager/CEO of Tippecanoe FCU, comments, “We chose to move to Sharetec because we were very impressed with what the overall program has to offer for our credit union, along with all the friendly and helpful employees at Sharetec. We are very excited to partner with Sharetec.”

“Needing a change, we made the decision to move to Sharetec after seeing all they had to offer. We are excited about the new partnership that will allow us to better serve our members,” adds Kim Gardner, CEO of Wayne County FCU.

Matt Isger, Regional Director for Sharetec, comments, “We are so blessed to welcome such a solid group of credit unions. Our implementation, service and support teams deserve so much credit for taking good care of our customers.”

About Central Soya Federal Credit Union
Central Soya FCU, located in Decatur, IN, has served its members and their families since 1940. They are a closed field of membership credit union that is governed by a board of directors. Membership is offered to immediate family members and members within their FOM.

About Lakes Federal Credit Union
Lakes Federal Credit Union was chartered in 1956 by the employees of RCA (Radio Corporation of America) of Monticello Indiana. In 1983 their charter was expanded to include several sponsors in White, Jasper and Pulaski counties. In 2003 their charter was expanded to include anyone living, working, worshiping or attending school in White, Carroll, Jasper or Pulaski County.

About Tippecanoe Federal Credit Union
Located in Lafayette, IN, Tippecanoe Federal Credit Union was first opened in 1953. TFCU is a closed membership credit union that is governed by a board of directors. The credit union is member-owned and provides banking services to multiple member groups; primarily serving federal, state, and local government employees. Membership is also open to immediate family members of current members.

About Wayne County Federal Credit Union
Wayne County Federal Credit Union, located in Richmond, IN, is a federally chartered credit union serving Wayne County and their families. They are open to anyone who lives, works, or worships in Wayne County and has operated in Wayne County since 1961.

About Sharetec
Sharetec, a provider of both service center and in-house core software solutions, delivers a return on investment (ROI), builds income streams and lowers operating expenses for over 250 credit unions. Since its establishment in 1993, Sharetec has grown steadily, welcoming over 50 new credit union clients in the past 3 years.

Matt Isger
Regional Director
844-802-4441
This email address is being protected from spambots. You need JavaScript enabled to view it.

This information contained in this press release is accurate at the time of publication. However, specified information may change over time. Terms and Conditions

Click here for PDF version.
 

news
PRESS RELEASE

November 3, 2021 - FOR IMMEDIATE RELEASE

LINO LAKES, MN – Sharetec System, one of the fastest growing core systems offering the technology of simplicity, announces that LM Federal Credit Union (LM FCU) in Baltimore, Md., and Community Credit Union of New Milford, Conn. are now live on Sharetec.

By converting to Sharetec, LM FCU and Community Credit Union are providing their staff with a more efficient and user-friendly system, with many of the manual tasks completed by the software. They’re also ensuring that members have cutting-edge home and mobile banking tools to leverage technology on their own, further improving their member experience.

Mark Bold, LM FCU President, said, “Sharetec will significantly improve our efficiency by automating many of our current manual processes. We’re especially excited about the integration with our loan origination system that will streamline the lending and member enrollment processes, saving staff time and improving our member experience.”

John Kmetz, CEO of Community Credit Union said, “We chose Sharetec because their organization aligns with who we are as a credit union. Our primary goal in the selection process was to not only select a core processor but align ourselves with a partner that would be responsive to our needs and help us accomplish our goals and objectives.”

Paul Stevens, Sharetec Vice President, said, “We’re quite excited to welcome LM FCU and Community Credit Union to the Sharetec family and for them to recognize the increased efficiency that comes with our system. Both credit unions will be taking advantage of Sharetec products like Online Member Services, ACH Origination, Remote Deposit Capture and many more to help increase their offerings and grow their memberships.”

About LM Federal Credit Union
Founded in 1942 by employees of the Glen L. Martin Aircraft Company, LM FCU has grown to over $45 million in assets and serves employees of the Lockheed Martin Aerospace Company, the Maryland Air National Guard and several other employer groups in Baltimore County.

About Community Credit Union of New Milford
Originally chartered as the Kimberly-Clark Employees Credit Union in 1959, Community Credit Union has been serving the entire New Milford, Conn., community since 2000.

About Sharetec
Sharetec, a provider of both service center and in-house core software solutions, delivers a return on investment, builds income streams and lowers operating expenses for over 250 credit unions. Since being established in1993, Sharetec has grown steadily, welcoming over 50 new credit union clients in the past three years.

Paul Stevens
Sharetec Vice President
844-802-4441
This email address is being protected from spambots. You need JavaScript enabled to view it.


This information contained in this press release is accurate at the time of publication. However, specified information may change over time. Terms and Conditions

For PDF version, click here.
 

RocketCollectorSm

PRESS RELEASE

December 1, 2021 - FOR IMMEDIATE RELEASE

LINO LAKES, MN – Sharetec System, one of the fastest growing core systems offering the technology of simplicity, proudly announces the success of its Specialist Collections Software, Rocket Collector, in helping a large government management organization increase its collections productivity by 30%, along with a multitude of other improvements.

Serving a population of 149,000, the organization had recently undergone a transformation to centralize its debt management function. Collections for the various payments due were being centralized to improve average performance. While this effort produced positive results, there was still room for improvement to drive a best practice approach.

The organization was frustrated by their existing system’s limitations and inefficiencies. Key challenges included large volumes of cases and insufficient staff, inability to prioritize workloads, working from long, static lists which led to missed accounts, and mounting arrears from lengthy payment reconciliation (up to three weeks). Debtors were also forming bad habits as they were often not contacted in a timely manner after missed payments.

The organization engaged an external consultant to identify weaknesses in their existing debt collection processes. They then scoped out the requirements for a software package to improve their collections. A comprehensive bid process was conducted which resulted in Rocket Collector being awarded the contract.

The organization saw the solution as an excellent value that would provide the advanced functionality they required. Rocket Collector could help them reduce costs, collect more debt and save substantial time by integrating with their existing system. Its proven track record, rapid implementation, exceptional support, reliability, security, flexibility and ease of use also swayed the organization, as well as its far-reaching versatility in serving a variety of industries.

Head of Management Accounting for the organization stated, “We have saved a huge amount of time as a result of the new system, which I never envisioned. It will more than pay for itself. My only regret is we didn’t get it years ago.”

The organization has accomplished the complete integration and automation of its financial management operations, resulting in maximum business efficiency, revenue/debt recovery success and more. They expect the return on investment to be substantial as they continue to benefit from all that Rocket Collector has to offer. Learn more at rocketcollector.com.

To read the full case study, click here.

About Sharetec
Sharetec, a provider of both service center and in-house core software solutions, delivers a return on investment (ROI), builds income streams and lowers operating expenses for over 250 credit unions. Since its establishment in 1993, Sharetec has grown steadily, welcoming over 50 new credit union clients in the past three years.

Dan Miller, Vice President
844-802-4441
This email address is being protected from spambots. You need JavaScript enabled to view it.

This information contained in this press release is accurate at the time of publication. However, specified information may change over time. Terms and Conditions

For PDF version, click here
  

ERSCUs

PRESS RELEASE

October 20, 2021 - FOR IMMEDIATE RELEASE

LINO LAKES, MN – Sharetec System, one of the fastest growing core systems offering the technology of simplicity, announces three more Indiana credit unions are leaving ERS and moving to Sharetec to be their next core system.

Sharetec is proud to announce three credit unions, all located in Indiana, have made the decision to move to Sharetec. Riverside Community FCU, located in Marion, T.H.P. Federal Credit Union, located in Terre Haute, and Whitewater Regional Federal Credit Union, located in Connersville, are leaving ERS after an extensive review and analysis of the products and services offered through Sharetec.

Micah Wright, CEO of Whitewater Regional FCU, comments, “After looking at multiple core systems, we felt the technology that Sharetec uses was a perfect fit for our credit union. My staff felt at ease with how easy Sharetec was to navigate. The fact that they are local to Indiana also contributed to our decision. Lastly, it gave us a huge peace of mind knowing that so many Indiana credit unions are using the Sharetec platform.” Tim Moorman, President of Riverside Community FCU, adds, “The team is excited to move into the Sharetec system, and hope to use it as long as we had our last system.”

All three credit unions will be utilizing Sharetec products like eNotices, eReceipts, and Dashboards to better serve their members. Matt Isger, Regional Director for Sharetec, comments, “Sharetec is humbled to welcome these credit unions. We have called on them for so many years, and now we are excited we get to serve them as they grow their credit unions.”

About Riverside Community Federal Credit Union
Since 1940, Riverside Community Federal Credit Union has provided first-rate, affordable financial services to its members, which includes anyone who lives, works, goes to school, or worships in Grant County, Indiana.

About T.H.P. Federal Credit Union
T.H.P. Federal Credit Union opened in 1941 and offers various banking and financial related services to employees of the Federal Correction Complex of Terre Haute.

About Whitewater Regional Federal Credit Union
Providing fast, friendly, convenient service for all their members since 1939, Whitewater Regional FCU is located in Connersville, IN, and serves Fayette, Franklin, Rush, and Union Counties.

About Sharetec
Sharetec, a provider of both service center and in-house core software solutions, delivers a return on investment (ROI), builds income streams and lowers operating expenses for over 250 credit unions. Since its establishment in 1993, Sharetec has grown steadily, welcoming over 50 new credit union clients in the past 3 years.

Matt Isger
Regional Director
844-802-4441
This email address is being protected from spambots. You need JavaScript enabled to view it.

This information contained in this press release is accurate at the time of publication. However, specified information may change over time. Terms and Conditions

For PDF version, click here.