Sharetec is looking for a Customer Support Representative to join our team!

In this role, you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly, attitude and the ability to work in a team environment. This role exists to provide outstanding, first-in-class support to clients.

This is a full-time, exempt position based in Canfield, Ohio. The starting wage is between $40-45K/annually and is commensurate with experience.

Who will love this job:

  • Someone who enjoys working collaboratively with internal teams to provide excellent service to external customers
  • Someone who is precise, with consistent work output, and exercises tireless patience
  • Someone who thrives in a call center environment
  • Someone who likes to provide technical assistance and advice to end-users by performing a diagnosis
  • Someone who can communicate technical solutions in a user-friendly, clear, and professional manner

As a Customer Support Representative, you will: 

  • Use a technical and analytical approach to deliver service and support to end-users
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer information and determine the issue by evaluating and analyzing the symptoms
  • Diagnose and resolve technical software issues
  • Identify and escalate priority issues per client specifications
  • Accurately process and document case transactions using a designated tracking software
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
  • Organize ideas and communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers where necessary
  • Participates in after-hours on-call rotation
  • Perform other duties as assigned by Tier II Support Analyst or Support Manager

 You should have: 

  • Required: High school diploma or equivalent
  • Required: Ability to communicate clearly via verbal, written, or typed media
  • Required: Passionate about supporting Sharetec internal and external clients
  • Required: Strong problem solving and multitasking skills
  • Required: High standards of performance for self; assuming responsibility and accountability for successfully completing assignments
  • Preferred: 2+ years direct customer service in the financial services industry
  • Preferred: Associates Degree or higher in Business or Computer Science
  • Ability to maintain effectiveness when experiencing major changes in personal work tasks or work environment
  • Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
  • Willingness to establish proper courses of action to ensure that work is completed efficiently and on time/within proper time limits 

Why Sharetec: 

Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day. 

Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises. 

Sharetec is an equal opportunity employer.

How to Apply:

Please attach your resume  by clicking the button below:

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