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Fierce competition, changing technology, increasing customer service expectations, and aging member demographics are just a few of the many challenges credit unions face. When addressing these challenges, it’s vital to lay a solid foundation by choosing the right core service provider.

Besides understanding the system’s features and functions, it’s important to ask the following kinds of questions when researching a core service provider:

* What is their background?
* Are they up on the latest technology?
* How long have they been around?
* Will they be around another 20 years?
* Do they know credit unions?
* Do they have tenured staff?
* Will your credit union be just another number to them or will they do what it takes to get to know you on a personal level?

Technology That’s Easy To Use

Successful credit unions demand products and services that are powerful and easy to use. Your members are no different. They want to be able to do business and conduct financial transactions anytime, anyplace, with the shortest learning curve possible.

As a credit union, you rely on your core for the tools needed to handle day-to-day operations. You expect a simple interface that equips employees with the tools they need to engage and serve members.

A strong core helps credit unions meet member demands, retain members, and increase membership by providing the latest technology offerings like Home Banking, Mobile Banking, Picture Pay, and other eServices. A strong core will help you anticipate and meet the needs of an increasingly demanding member base.

 

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Following the success of last year’s Users Conference, Sharetec is delighted to be hosting the 2017 Users Conference in New Orleans at the JW Marriott. Located on Canal Street, just steps away from all the popular attractions, there will be many opportunities for credit unions to come together to discuss all Sharetec has to offer, but also time to explore the amazing city of New Orleans.


Listed below are a few of the top attractions you can’t miss.

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New Orleans Ghost Tours takes you to the most haunted areas in all of New Orleans’ French Quarter.

royalcarriage
Since the birth of New Orleans, guests tour the city by carriage, a unique way to see the French Quarter.


house of voodoo

This special encounter offers spiritual readings and a variety of voodoo souvenirs.


Emerils New Orleans
Contemporary New Orleans cuisine that has earned rave reviews and accolades for nearly 25 years.

Click here to see more and start planning your trip now for an unforgettable experience!

For more information, email Carrie at or visit www.sharetec.com/conference.

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It is very important that users attend this critical information sharing event to stay on top of what the Sharetec system has to offer. To keep the registration price low, we have done our best to keep the costs of the conference to a minimum while still bringing invaluable material to you. We hope you can attend and join us for what we believe will be the best Sharetec conference to date.

We will be hosting an event on Sunday evening so be sure to plan your reservations to arrive in the morning or afternoon on Sunday, September 17th, 2017.

register now

   *If you have already registered, be sure to reserve your hotel room soon.

For more information, visit www.sharetec.com/conference or email Carrie at This email address is being protected from spambots. You need JavaScript enabled to view it..

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What Is Cross-Selling?

To achieve and maintain success in today’s Credit Union industry, financial institutions need to understand and implement effective solutions to promote cross selling. Continuity Programs* defines cross selling in the context of Credit Unions as, “the marketing and selling of additional financial products above and beyond those the customer has already purchased. The technique involves offering and effectively marketing additional services, investment vehicles or other products.”

Did you know that Sharetec can help your Credit Union capture a larger share of business from your existing members by improving its cross selling? Your members are constantly being solicited by your competitors, so it’s more important than ever to know your members’ needs and to take action on every opportunity to sell. Yet how will your staff know which members qualify for a particular product or service, and how can they successfully promote those products and services to members to clinch the sale?

Sharetec’s Cross Selling feature can help your Credit Union outshine the competition and secure additional sales from your existing members. Sharetec’s solution is simple—it facilitates the conversation between employee and member. When a member meets all of the predetermined criteria to qualify for a product or service, a cross selling window appears on the screen to alert your staff of the opportunity. The prompt provides a customized script so there’s never any confusion as to what to say. Your staff will appreciate how this feature helps them easily explain products and services. They’ll also enjoy how the system carefully keeps track of each sale and promotion by user so employees can reap the rewards at bonus time.

Now is the time to increase your Credit Union’s success with Sharetec’s smart and efficient Cross Selling solution. Your staff will be well prepared and empowered to take advantage of every opportunity, which can translate to increased sales and greater success for everyone involved.

 

target audience
Most Credit Unions have come to realize the difficulties of maintaining vital employee/member relationships, and the importance of sharpening their competitive edge. After all, no Credit Union wants to be perceived as “off target” to their members as they strive to increase business and rise above the competition. 

For those Credit Unions who truly want to “hit the mark” with their members, Sharetec’s Target Marketing Solution offers an extremely powerful tool. This solution enables Credit Unions to deliver tailored messages to their members by analyzing every one of their transactions. By doing so, it pinpoints a member’s activities, hobbies, life events and financial product mix, allowing for a personalized online customer experience. Every transaction is assigned a tag called a Key Lifestyle Indicator (KLI); and based upon the member’s uniquely defined combination of KLIs, he or she is offered a selection of qualified Credit Union products that match those specific needs and interests.

Such highly personalized target marketing is quickly becoming the “norm” in our modern online banking world—which is why so many Credit Unions have opted to take advantage of Sharetec’s Target Marketing Solution. Perhaps it’s time for your Credit Union to take precise aim at your business challenges and your members’ diverse needs so you can reach a new level of success in 2017!