Loans and Dreams

While credit unions would like nothing more than to help members make their dreams a reality, the loan decision process can be difficult for even the most astute of lenders. For this reason, Sharetec offers Automated Lending to assist credit unions with making such critical decisions. 

Sharetec’s Automated Lending tool—used in conjunction with Sharetec’s loan application—is considered by many to be the perfect tool for instituting and streamlining lending parameters and guidelines. The tool auto-generates loan approval or denial based on up to 11 pre-established and weighted criteria. As data relating to debt and income is recorded, factors including debt ratios and disposable income, are auto-calculated for the loan applicant and co-applicant. 

Sharetec’s Risk Based Pricing module can be incorporated into the Automated Lending tool to further simplify the decision process. Credit unions using this automated pricing module can adjust a borrower’s interest rate based on risk level, using their own custom-created risk pricing adjustments which are auto-applied based on loan type. The customized pricing adjustments can be based on a singular factor such as credit score, to several factors, such as debt ratios, employment history and delinquency.

With Sharetec’s Automated Lending tool in place, the business of approving loansand making members’ dreams come true—can become significantly easier for credit unions!



If you are like most credit unions, when this happens, your tellers are manually writing transactions that they will have to key in later and members are asked to come back until the CU is up and running again.

Sharetec provides a solution to this problem. Using Sharetec's Offline Processing allows the CU to continue to serve their members when conditions are not ideal.

What does this mean for your credit union and members?

Serve your Members:
Perform member transactions whenever the connection to the system is down.
Reduce Possible Losses: Even in an offline environment, tellers will see the member's balances.
No Double Entry Later: Once a connection back to the Sharetec server has been established, tellers will be able to post all of their offline transactions back to the Sharetec server in a batch format, based on each user.

To learn more, click here.

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We’d like to congratulate our friends at Family 1st Federal Credit Union (FCU) for being a loyal Sharetec customer for 30 amazing years! Located in New Castle, Pennsylvania, Family 1st FCU has been serving the needs of community members since its establishment in 1951. 

With March marking Family 1st FCU’s 30th anniversary as a Sharetec user, we are pleased with not only their longevity but how our solution has helped them significantly increase their productivity and efficiency, as well as enhance their customer service. 

As a financial cooperative owned and operated by its members, Family 1st FCU has been well known for its dedication and hard work in providing savings on passport accounts, checking accounts, credit cards and Certificates of Deposit, as well as a variety of loan products. 

As Family 1st FCU remains committed to providing great service and savings to its membership, we appreciate the opportunity to be their long-term partner and look forward to serving and supporting their success now and well into the future. Congratulations, Family 1st!

Sharetec offers a comprehensive training system that is built to fit each credit union in the most efficient way possible. Lifelong learning is one of the best ways to grow and Sharetec believes this is equally true for making the most out of all Sharetec has to offer. Credit union staff needs to be trained properly to take advantage of each product and service that is provided.


“Our new lending staff received individualized training and were able to work through a loan from start to finish on the demo site without the worry of a member sitting in front of them. The tips and tricks we received along the way gave them the confidence they
needed. When completing their training, the staff felt like they had a very strong understanding of the Loans Workspace that would have taken weeks of training in our office.” Jenny Kutz, Manager

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“We continue to send our staff for additional training as needed. They always come back with new ideas and processes that improve the way we manage the credit union and serve our members.”
Cindy Duke, CEO

Free ongoing training at one of the Sharetec offices will not only provide CUs with the information they need to succeed, but it will give each staff member the confidence they are using Sharetec to the best of their knowledge.

To read more of this success story, click here.

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Guest Blogger, Ann Wildman with ADM Credit Union

Everyday presents new opportunities to learn and grow. Unfortunately, last October we discovered an employee theft situation that was started by enrolling a member in home banking with a valid email created by the former employee. The theft was not discovered until the member brought it to our attention that he had not received a statement in a while, and informed us that he never enrolled in online banking. Your employees have access to all of a member’s information to enroll them unknowingly. I was stunned at how this began and developed. 

We now have a Results report scheduled weekly for our home banking enrollments. We verify with our members that they indeed enrolled, and if they have any questions. This actually has been a very positive procedure as we have spun it into a marketing interaction versus just an audit verification. I delegate a different employee to make the phone calls each week. If we are unable to contact the member a letter is mailed. We did have one member that insisted he never enrolled in online banking only to find out that his wife, who is a joint account owner, had enrolled. We also have had members ask questions or need help with setting up alerts or downloading the mobile banking app.

While we are a small credit union and can contact all of the members who enrolled, a larger credit union could verify with a percentage of new enrollees or whatever their audit department suggests. Our supervisory committee members also added this to their list of items they check on a periodic basis. So, our problem last fall ended up being a great marketing and member experience opportunity for our credit union in addition to adding this to internal audit procedures. Even our outside audit firm has added this to their items they review at all of their client credit unions. Hopefully sharing our experience and change in procedures may deter this from happening at another institution.