Cole McCollum with his wife and children

Guest Blogger: Cole A. McCollum, AVP & Compliance Officer at Louisville Metro Police Officers Credit Union

"Compliance is member service." I remember the first times those words resonated against my ear drums. I was sitting in a conference room in San Antonio during this Spring's CUNA Regulatory Compliance School. The speaker was trying to get us "psyched up" for the rigorous learning about to ensue. "This stuff is not meaningless," he remarked, "It is for the good of our members. Compliance is member service." I must admit, at first hearing my mind rejected the statement as overly idealistic. "Surely there must be more important things we can do for our members than worry about so many minute regulations," I thought. After all, Credit Union's exist – or ought to exist – for the benefit of their members.

The Oxford Dictionary defines a union as a "society or association formed by people with a common interest or purpose." From their humble beginnings over a century ago, Credit Unions have proved to be exactly this: groups of people formed around a common interest – the not-for-profit production of sound, trustworthy financial services for their members. How does compliance with NCUA and other government regulations serve this "common interest"?

Upon further consideration, I must pose the question: How does it not?

Digesting the conference speaker's words, a different opinion has formed in my mind. Why do regulations exist? No matter what commercial landscape is being considered, regulations exist to control and otherwise ensure sound, safe practices in accordance with the rules of law. Ideally, they are enacted for the betterment of commerce and the security of those engaging in it. To be sure, there are regulations in existence within Credit Union-Land which are overly scrupulous and needlessly binding. However, most are in place to bridge the gap between an ever more complex cyber-world and the needs of our members. With the development of new products and services and the constant advancement of financial technologies, our member's needs remain primarily unchanged. To ensure these needs are not overlooked and to maintain commercial soundness, regulations are enacted. A recent example will serve to illustrate this.

The Daily Loans: Interest report generated within Sharetec is a way for loan or compliance officers to review recent loan disbursements and ensure right interest rates are granted. During the recent training of a new loan officer, I pulled this month's report and perused it with her. While I rarely find any interest-rate discrepancies, I found two on this report. One case involved an interest rate higher than the member's credit should earn per our policy; the other, a rate lower than our policy mandated. In both cases, the Daily Loans: Interest report enabled me to bring these loans into compliance with our own internal policy and the pertinent regulations involving interest rates. In so doing I benefited both the member's involved and our Credit Union as a whole.

In conclusion, here a few brief take-aways:

  1. Inhabitants of Credit-Union Land: Don't despise the compliance officer! While sometimes nerdy and occasionally annoying, they are important parts of the member-service machine.

  2. Lowly Compliance Officer: Don't despair! Your job is important, and you are providing member service through the peculiar rigors of your work.

  3. Credit Union CEO's and Board Members: Implement whatever tools necessary to help your Credit Union manage the ever-changing seas of compliance. Choose an operating system that is user-friendly, adaptable, and easily appropriated for compliance needs. Specifically, consider the reports you are able to run and the ways in which these aid you in better serving your members (while simultaneously keeping your auditors happy). Perhaps check in with your compliance officer and garner feedback as to how he / she likes your current operating system.

Sharetec is a fantastic partner for our Credit Union. However, whatever operating system you use, ensure it helps your Credit Union manage compliance and consistently provide excellent member service.

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When tackling the In-House or Service Bureau question, keep in mind that Sharetec offers both options to meet the needs of Credit Unions both big and small.

One might think that if a Credit Union has an in-house system, a member of its staff must be fully dedicated to the system’s maintenance. Years ago, this scenario was often the case; and for some of today’s systems, it’s still true! But when you explore Sharetec’s In-House System, you’ll discover a system designed to efficiently automate tasks usually only available on service bureau systems. And because Sharetec automates a variety of redundant daily tasks, Credit Union staff can focus on other responsibilities associated with their membership. Credit Unions that prefer benefits such as the flexibility and control of owning your own system should consider the Sharetec In-House System as their platform of choice.

Sharetec’s Service Bureau System is another platform option, and there are certainly many issues to consider when choosing a service bureau to host your core system. For instance, staffing, capitol, security, servers, and backups are potential areas of concern. Thankfully, Sharetec offers a Class One Service Bureau, designed to lower your initial investment and provide you with peace of mind. This option simplifies the process and provides a sense of security and relief as the professionals at Sharetec do the “heavy lifting”—which enables your staff to spend more time with members. 

Remember that whichever choice you make, In-House or Service Bureau, the features and benefits of Sharetec are here to help!


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FRIDAY, OCTOBER 27th, 2017

Customer Appreciation Day
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Provide members with a more personal and comprehensive relationship with safe, reliable and secure Remote Signatures.

   * Improve Member Experience

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How about SIGNiX Electronic Signatures? Get your documents signed online while focusing on security and legality.

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Through ProPay, Sharetec offers credit unions an online portal that is secure, user-friendly and affordable. This is a great solution for members who are increasingly mobile and demand the use of technology to perform their financial transactions.

"We process an average of 21 transactions each day on non- Laramie Plains FCU debit cards and credit cards. Before using ProPay with its tight integration to Sharetec, this was a manual process handled mainly by front-line staff over the phone. The time saved is now focused on building deeper relationships with members," comments Tyler Valentine, President of Laramie Plains FCU.

To read more about Laramie Plains success, click here.


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…Goodbye, Messy Filing Cabinets and Storage Areas!

Take forms handling and storage to a new level of efficiency with Sharetec Document Manager. With this feature in place, you’ll be able to say goodbye to stacks of boxed documents, overstuffed filing cabinets and jam-packed storage areas, and hello to convenience, efficiency and savings of both time and money!

With Sharetec Document Manager, you’ll be able to electronically store in the core all of your member-related forms and documents including:

  • Loan Applications

  • Credit Reports

  • Membership Cards

  • Share Draft Agreements

  • And so much more!!

Sharetec Document Manager provides easy retrieval of documents without ever leaving the core. By simply selecting the member number, you’ll be able to access every document for that member, from one location in the system—without having to search for loan folders or membership cards!

Sharetec Document Manager will enable you to:

    • Save the expense of off-site storage
    • Immediately access documents
    • Eliminate the need to make multiple copies of documents for different departments
    • Reduce the amount of time spent filing/retrieving documentation
    • Easily and immediately reprint copies of signed documents
    • Centralize member documentation into one convenient location

Imagine the convenience, efficiency and savings your Credit Union can enjoy, with everything accessible from the core and literally at your fingertips. It’s time to say hello to Sharetec Document Manager!