Credit Union tellers are often caught “off balance,” with much of their time spent accounting for cash and balancing cash drawers—all while trying to provide the best customer service. The teller’s main focus should be on the member, with exceptional service and cross-selling topping their to-do lists.
Sharetec’s Cash Management service automates your tellers’ routine cash-related duties, allowing them to shift their focus from cash to customer. With this shift, your Credit Union can employ people whose skills are better suited to serving the diverse needs of your members, which can assist you in improving customer service and meeting your cross-selling goals.
Teller Cash Inventory
Daily tracking of exchanged cash and coin demands complete accuracy. Balancing cash at day’s end can be cumbersome, and being out of balance can be exhausting. Teller Cash Inventory carefully records specific denominations of all exchanged money so when things fail to balance, your staff can identify the missing denominations with ease.
Teller Cash Inventory:
• Reduces out of balance occurrences
• Keeps a detailed record of exactly what cash/coin was exchanged and the specific
• Saves your tellers time at the end of every day
• Can be turned on/off by the teller (a new teller may need it, but an experienced teller may not)
Most Credit Unions keep hand-written ledgers in their vaults to manually record all transfers. And those same entries are entered into a general ledger system. With Vault Balancing, teller drawers and vault balances are auto-updated with each transfer, ensuring that you always know the exact denominations in your vault, in each drawer, and any cash in transit.
Let the ease, speed, and accuracy of Sharetec’s streamlined and automated Cash Management service help your Credit Union find the perfect balance!